The Baja California Tourism Department has introduced a dedicated email, assistance@baja.gob.mx, as a channel for travelers to report any unfavorable experiences involving tourism service providers in the state. This initiative aims to ensure a high-quality experience for all visitors to Baja California.

To submit a report, affected individuals must include the following details in their message:

  • A detailed description of the incident.
  • Supporting evidence (receipts, messages, contracts, photos, etc.).
  • Names or details of those involved, along with any relevant information.
  • Contact information for the sender (full name, phone number, and email).

Through its Tourism Assistance Directorate, the Baja California Tourism Department will provide comprehensive support to affected individuals by referring cases to the appropriate authorities.

This initiative underscores the department’s commitment to tourism excellence by carefully addressing complaints and applying the necessary legal measures to resolve cases promptly.

For additional information or direct assistance, travelers can call (664) 624 2020 Ext. 6418.

It is worth noting that, during the previous municipal administration, several instances of misconduct by Municipal Police officers in cities like Tijuana and Playas de Rosarito came to light, affecting tourist families.

Many of these cases were shared on social media. This new measure offers a formal channel to handle complaints and reports, aiming to correct such irregularities under the principle of “Zero Tolerance,” according to the state agency.